Frequently Asked Questions

Our guaranteed check in time is 4:00 pm and check out time is prior to 11:00 am. We are happy to receive your request for an early arrival or late departure (fees may apply). Early arrivals and late departures are not guaranteed.

Most of our reservations come with our flexible 72 hour cancellation policy (72 hours prior guaranteed check in time, 4.00pm). This means that your credit card will only be charged should you cancel within 3 days of your reservation’s arrival date. If you do not show up for your reservation, your reservation will be also classed as a “cancelled” reservation under our “no show” policy. If you choose our discounted advanced purchase rate your credit card will be charged the full amount to reserve. The advanced purchase rate is also non-refundable should you cancel your reservation. If you do not show up for your reservation, your reservation will be also classed as a “cancelled” reservation under our “no show” policy.

All reservations require a valid credit card to reserve. Debit cards are not accepted.

At check in, all reservations will require a valid credit card for a pre-authorization (hold). The pre-authorization (hold) on the credit card will cover the full room and tax, plus the daily damage deposit of $50 per night. Payment for your hotel room will be charged on check-out. If your reservation is pre-paid, a pre-authorization will still be required to cover the daily damage deposit of $50 per night.

All reservations require a daily damage deposit of $50 per night. This will be held on your credit card at check-in and released once our housekeeping department checks the room on your departure date.

For up to date packages and discounts please visit the following page:

www.lakelouiseinn.com/special-offers

Packages, discounts and third party reservations cannot be combined.

The Lake Louise Inn is happy to take requests for floor level and room locations, however, this is subject to availability and cannot be guaranteed. For high floor requests please be advised, only 2 out of 5 of our buildings have elevator access. If you have a request to be close to a family member or a friend, there may be a chance you are placed in a different building as our room types are spread out over five buildings.

Dog Friendly rooms are available upon request. Available for all rooms types excluding our Deluxe One King.

Our pet fee is $20 per night, plus tax which is capped at $60 plus tax for guests who are staying longer than 3 nights.

The Lake Louise Inn accepts dogs only. Unfortunately all other animals and pets are not allowed in our guest rooms.

When making a reservation online, please place a note in the comment section if you are bringing your dog. Dogs are not allowed in the restaurants, on our legends patio or in our swimming pool and fitness facility. They are however, allowed in our main lobby.

The Lake Louise Inn offers a wide range of guestrooms and suites to suit any style and budget for your Rocky Mountain getaway. To view all of our room types please click the following link:

www.lakelouiseinn.com/accommodations

Please note: our rooms do not offer air conditioning

The following room types come with a kitchenette:

• Junior Suite
• Deluxe One Bedroom Suite
• Deluxe Two Bedroom Suite
• One Bedroom Condo
• One Bedroom Condo With Loft

Our kitchenettes come with the following amenities and equipment:

• Flat top stove
• Dishwasher
• Full size fridge/freezer
• Microwave
• Toaster oven
• Toaster
• Kettle
• Coffee maker (single serve Keurig)
• Plates, bowls, cups, mugs
• Cutlery and utensils such as a can opener, wine opener, spatula and whisk.
• Stainless steel pots and pans (unfortunately we do not offer a non-stick frying pan)
• Dish washer tablets
• Dish soap
• Dish towels
• Salt and pepper

All our hotel rooms come with Keurig single serve coffee makers. The coffee is re-stocked during daily tidy-up service.

Cribs/Playpens for infants are available upon request. Additional beds such as cot beds, are not available at the Lake Louise Inn.

Complimentary parking is available at the Lake Louise Inn. All of our parking spaces are located outdoors. Some of our parking spaces offer extension cords and outlets for car plugins/block heaters. We do not offer electric car charging stations, however, there are four Tesla charging stations available behind the local Shell gas station.

The Lake Louise Inn does not offer BBQ facilities on site. Use of personal BBQ equipment is also prohibited on our property.

Our housekeeping team is proud to provide daily tidy-up service. Full stayover service will be provided after the fourth night.

The Lake Louise Inn does not provide feather pillows and duvets due to allergies they can cause.

Our daily resort fee is included in all reservations. The resort fee helps us maintain and upgrade all guest amenities offered at the Lake Louise Inn, including but not limited to:

• Free local calls
• Free WiFi in lobby and guestrooms
• Board game rentals
• Renovated 24-hour fitness centre
• Renovated indoor heated pool and whirlpools.
• Hi-Spy viewing machines
• Business Centre
• Complimentary bike rentals (summer)
• Complimentary mini golf (summer)
• Complimentary snowshoe rentals (winter)
• Free on-site parking

Our indoor swimming pool and hot tub facility is open between the hours of 9:00 am and 10:00 pm (9:30 pm for children). We have a large heated swimming pool (30°C) and three hot tubs (40°C). Pool towels are provided in the pool area, as well as changing room facilities. The entrance to the swimming pool and hot tub facility is located to the right of the Front Desk in our main building, #1. Our swimming pool is approximately 13 meters in length. The deepest end is 1.4meters deep and the shallow end is 0.9 meters deep.

Our swimming pool and shower facility is open to non-guests between the hours of 10:00 am and 4:00 pm daily at a charge of $5.25 per person, tax included (payable at the Front Desk). Please note, we will also need to hold on to a form of ID while you use the facilities.

Our newly renovated fitness centre is open 24 hours and is located on the lowest level of our main building (#1).

Our fitness centre has the following equipment:

• Cable Machine
• Barbell
• Dumbbells
• Leg Press
• Elliptical
• Treadmill
• Recumbent Bike

The Lake Louise Inn is proud to offer complimentary snow shoe rentals to our guests. Snow shoes are available during our winter season (snow dependent). They are available on a first come, first served basis between the hours of 7:00 am and 10:00 pm, and can be picked up from the Front Desk.

The Lake Louise Inn is proud to offer complimentary mini golf to our guests. Mini-golf is available during our summer season (weather dependant). Mini-golf equipment is available on a first come, first served basis between the hours of 10:00 am and 8:00 pm*, and can be picked up from the Front Desk.

*Guests can use the equipment for up to 2 hours at a time

The Lake Louise Inn is proud to offer complimentary bike rentals to our guests. Bikes are available during our summer season (weather dependant). Bikes are available on a first come, first served basis between the hours of 7:00 am and 10:00 pm*, and can be picked up from the Front Desk. We have limited availability for children’s bikes.

*Guests can use the equipment for up to 4 hours at a time.

The Lake Louise Inn is proud to offer a 24-hour business centre for all of your computer and printing needs. Our business centre is located in the main building (#1).

The Lake Louise Inn is proud to offer a 24-hour secure ski storage room accessible only by visiting the front desk for access. Our ski storage room is located a short walking distance to the shuttle pick up location. In the summer time, this room can also be used for bike storage during your stay.

Complimentary bag storage is available for all guests before, during and after your stay.

Complimentary Wi-Fi is available to all guests at the Lake Louise Inn. Upon selecting the network “Lake Louise Inn” a pop up will appear asking you to enter one of the following:

• Last name and room number
• Authorization Code

The Lake Louise Inn is proud to offer a 24-hour lobby market. Located in the main building (#1). The lobby market is stocked with essentials and sundries you may need during your time with us including, but not limited to:

• Toothbrush
• Toothpaste
• Razor
• Potato Chips
• Candy
• Ice Cream
• Juice
• Pop
• Souvenirs
• Laundry Detergent

The Lake Louise Inn has three laundry facilities on site. The cost is $4 to wash and $4 to dry, and the machines take either quarters or loonies (there is a loonie machine located in the main lobby). Laundry detergent is available to purchase in our lobby market – one box of Tide detergent is sufficient for two loads.

An ATM is located at the Lake Louise Inn in the upper lobby, building #1.

The Lake Louise Inn is proud to serve the best breakfast buffet in the Lake Louise Village. The buffet is available in Legends Restaurant between the hours of 7:00 am and 11:30 am daily. If the buffet is not running, an à-la-carte menu will be available:

Buffet Prices:

• Adult (13 and up): $26.99
• Child (6-12): $17.00
• 5 and under: FREE

Prices do not include tax or gratuity.

The Lake Louise Inn is located in the main village, just a short walk from the village shops, restaurants and the beautiful bow river.

We are located the following distance from these main attractions:

• Lake Louise – 4.5 kms
• Moraine Lake (accessible by shuttle only) – 15 kms
• Emerald Lake – 38 kms
• Bow Lake – 38 kms
• Peyto Lake – 45 kms
• Columbia Icefields – 130 kms
• Calgary Airport – 198 kms
• Banff – 58 kms
• Canmore – 80 kms
• Jasper – 232 kms

• Legends Restaurant (Lake Louise Inn)
• Timberwolf Pizza & Pasts (Lake Louise Inn)
• Explorers Lounge (Lake Louise Inn)
• Bill Peyto’s Café (HI Hostel)
• Lake Louise Village Grill & Bar
• Laggan’s Mountain Bakery & Delicatessen
• Trailhead Café
• Mountain Restaurant
• The Station Restaurant
• Javalanche Café
• O2 Bubble Tea Obento

• Petro Canada – gas only, no diesel
• Shell – gas and diesel
• Lake Louise Liquor Store
• Olde Tyme Candy Shoppe
• The Village Market
• Experience Lake Louise (including ATB Financial, Canada Post and National Car Rental)
• The Viewpoint Book Shop
• Canadian Naturally
• Wilson Mountain Sports

The closest spa to the Lake Louise Inn is located across the road at the Post Hotel and Spa. Appointments can be made by calling 1-403-522-3989.

There is also a spa located at the Fairmont Chateau Lake Louise. Appointments can be made by calling the Fairmont Chateau Lake Louise at 1-403-522-3511 and asking for the spa, or by emailing cll.thespa.cll@fairmont.com

The closest hairdresser to the Lake Louise Inn is located at the Fairmont Chateau Lake Louise. Appointments can be made by calling the Fairmont Chateau Lake Louise at 1-403-522-3511 and asking for the spa, or by emailing cll.thespa.cll@fairmont.com

Due to our location there is no pharmacy located in the village of Lake Louise, however, some sundries are available in our lobby market, at the local Village Market, the Lake Louise Medical Clinic or at Petro Canada.

The Lake Louise Medical Clinic is just a short walk from the Lake Louise Inn. For up to date opening hours please call 403-522-2184 or visit https://www.llmc.ca/

The closest hospital is located in the town of Banff – Banff Mineral Springs Hospital.

For medical emergencies outside of these hours please dial 911 for assistance

All guests stopping in Banff National Park are required to purchase a Parks Canada National Parks Pass. This can be picked up at the Park Gates (as you enter the National Park), at the local visitor centre or online through their website.

For more information and prices please visit:

https://parks.canada.ca/voyage-travel/admission

Banff National Park proudly offers three ski resorts within its boundry, all within a short drive from The Lake Louise Inn.

Lake Louise Ski Resort – 10 minute drive
Banff Sunshine Village – 40 minute drive
Mount Norquay – 45 minute drive

Moraine Lake and Lake Louise

Reservations are required.

Adult (18+) $8

Senior (65+) $4

Child/Youth $0

All shuttles leave from the Park & Ride – located at the Lake Louise Ski Resort & Summer Gondola.

For more information, schedules and to book:

Phone: 1-877-737-3783

https://www.pc.gc.ca/en/pn-np/ab/banff/visit/parkbus/louise

Last day of service: October 14th, 2024

Lake Louise Village to Lake Louise Lakeshore

$2 per person each way (cash only, exact change) payable as you board the bus. Roam Transit stops on the road side in front of the HI Hostel – across the road from the Lake Louise Inn. The bus runs from 09:30 am through to 15:50 pm.

For more information and schedules please visit the Front Desk as this route is not listed on their website.

First day of service: Friday May 17th, 2024
Last day of service: October 14th, 2024

Moraine Lake and Lake Louise

Round trip shuttle available from the Lake Louise Inn.

Reservations required.

Lake Louise: From $27/person round trip

Moraine Lake: From $38/person round trip

For more information, schedules and to book please call or visit the Front Desk or book online:

https://fairviewlimo.ca/

Last day of service: October 14th, 2024

Lake Louise Village to Lake Louise Lakeshore.

$2 per person each way (Cash only, exact change) Payable as you board the bus. Roam Transit stops by the traffic lights in the main village of Lake Louise – a short walk from the Lake Louise Inn.

For more information and schedules:

https://roamtransit.com/schedules-routes/summer-banff-lklouise-regional-route-eight-8x-express/

The Lake Louise Ski Resort provides a complimentary shuttle for Lake Louise Inn guests. The shuttle picks up on the road side in front of the main building. For up to date schedules:

https://www.skilouise.com/getting-here/by-shuttle/

Roam transit runs between the town of Banff and Lake Louise. Roam Transit stops by the traffic lights in the main village of Lake Louise – a short walk from the Lake Louise Inn.

For up to date schedules and prices please use the following link:

https://roamtransit.com/schedules-routes/summer-banff-lklouise-regional-route-eight-8x-express/

Moraine Lake and Lake Louise

Reservations are required

Round trip shuttle available from Lake Louise Village

Rates range between $29-$129 round trip subject to departure time and chosen lake (Moraine Lake or Lake Louise)

For more information and schedules:

https://morainelakebus.com/

Last day of service: October 14th, 2024