Lake Louise Inn is committed to protecting your privacy. Comprehensive policies and procedures have been implemented in order to safeguard the collection, use and disclosure of your personal information.
Lake Louise Inn only collects personal information from third parties which is necessary for the conduct of its business and personal information is only used for the purpose for which it is collected.
1. General Inquiries
During your visit to our website, you may choose to submit information about your personal identity, such as your name, address and telephone number, on voluntary inquiry forms. The personal information is used by Lake Louise Inn in order to respond to your inquiry.
2. Reservations and Services
When you make a hotel reservation, you are required to provide your name, address, telephone number and credit card number. Information concerning your room preferences, such as your preference for a smoking or non-smoking room may also be provided. The information is used for identification purposes and to process your reservation request. Lake Louise Inn may also use the information to send you notices of special offers.
Personal information such as a credit card number may be supplied to Lake Louise Inn during your stay based on your use of the facilities, such as the food and beverage outlets. The information is used to deliver services to you.
3. Comment Cards
Guests who complete a comment card are requested to provide their name and address as well as their personal opinions, evaluations and comments in regard to certain hotel services and amenities. The information is used to evaluate service delivery and amenities and may be used to communicate with you in response to your comments.
4. Employment Applications
Prospective employees who complete an Application for Employment are requested to provide personal contact information as well as employment and education history. Your personal information will be used in order to complete the employment application review process, however, your existing employer will not be contacted without your consent.
Data collection and transfer on all on-line inquiry forms, including the transmission of credit card information, is protected with Secure Sockets Layer (SSL) encryption. If you are concerned about the security of submitting personal information over the internet, you may wish to submit personal information by or telephone, facsimile or regular mail.
All employees of Lake Louise Inn are required to abide by our commitment to privacy in the handling of personal information. At Lake Louise Inn, personal information is also protected from unwarranted intrusion through the use of physical and/or electronic safeguards.
Personal information is retained only for the time that it is required for the identified purposes, or as required by law. Personal information that is no longer required is destroyed.
The personal information of our guests may be shared with third parties which have been retained to perform functions on our behalf, such as reservations handling. Any personal information that we disclose to a third party is contingent on the information being used only for the purpose for which it has been disclosed.
Personal information that is collected from you is not otherwise shared with third parties without your consent, unless it is required in response to a search warrant or other legal inquiry or order.
Subject to providing satisfactory identification, you may access any personal information that Lake Louise Inn has collected about you. Requests should be submitted, in writing, to Shelter Canadian Properties Limited, General Partner of Lake Louise Inn. A reply will be issued within 30 days of receipt of your request. You may verify the accuracy and completeness of your information and may request that it be amended. Questions with respect to the privacy of personal information may also be directed to Shelter Canadian Properties Limited at the following address:
Lake Louise Inn
January 1, 2004